Direct Customer Solutions operates a 230,000 square foot state-of-the-art facility. The first of its kind in the United States, our building has over a seven-story high bay equipped with the latest robotic technology. Whether you have CII-CV, refrigerated products, or OTC, our services are designed to get your product where it needs to go with the highest quality of care.

DCS also maintains a DEA-approved cage surrounding our enhanced-security vault for controlled substances. The extra precautions for this area also include restricted entry to protect the integrity of these products. We require all authorized personnel entering the cage must be accompanied by another team member for the duration of their work within the vault area.

Our facility is temperature-controlled, with automated monitors. Any excursion in the temperature sends repeated alerts by all communication mechanisms to on-call team members until acknowledgement is made, so potential issues can be quickly resolved before any damage occurs.

We additionally seek frequent UL audits to ensure that we are in compliance with all local and federal laws. Together, these comprehensive, best-practice measures ensure faultless storage conditions for all products entrusted to our team.