DCS offers an enhanced logistical process for pharmaceutical manufacturers to provide direct distribution to end channel customers for specialty, hospital, retail, or 340B products. The DCS model is a more efficient, more cost effective, and more transparent process that can improve the overall productivity and profitability of your organization by enhancing replenishment.
Specialty pharmacies, hospitals, infusion sites, and clinics, including 340B covered entities and 340B contract pharmacies, can directly access the products they need in order to better serve their eligible patients.
The DCS model uniquely creates value for both pharma manufacturers and pharmacy purchasers. Let us show you how our innovative process can create value for your business.
Manufacturers, pharmacy purchasers, and covered entities may contact DCS for more information on how to participate by sending an email to firstname.lastname@example.org or email@example.com or by calling (731) 693-1662.
Direct Customer Solutions operates a 230,000 square foot state-of-the-art facility. The first of its kind in the United States, our building has over a seven-story high bay equipped with the latest robotic technology. Whether you have CII-CV, refrigerated products, or OTC, our services are designed to get your product where it needs to go with the highest quality of care.
DCS also maintains a DEA-approved cage surrounding our enhanced-security vault for controlled substances. The extra precautions for this area also include restricted entry to protect the integrity of these products. We require all authorized personnel entering the cage must be accompanied by another team member for the duration of their work within the vault area.
Our facility is temperature-controlled, with automated monitors. Any excursion in the temperature sends repeated alerts by all communication mechanisms to on-call team members until acknowledgement is made, so potential issues can be quickly resolved before any damage occurs.
We additionally seek frequent UL audits to ensure that we are in compliance with all local and federal laws. Together, these comprehensive, best-practice measures ensure faultless storage conditions for all products entrusted to our team.
As a company, we are tenacious and determined to help our clients meet their goals.
In many cases, this requires our specialists to be creative and develop unique and innovative solutions to client issues. We pride ourselves on rapid response times to service requests and a frictionless process for client support. For optimal client convenience, we also provide a secure online portal for real-time access to inventory and order activity.
The Information Technology team places specific emphasis on service availability and data security. Our IT systems allow us to quickly respond to your needs while protecting the integrity of your business. Our technology services include:
We are happy to offer branding and marketing services to all our clients. From building a new website to rebranding your company, our team can create an umbrella of customized options for you!
Our team of finance experts work to ensure that your cycle operates smoothly and consistently. We promise timeliness and accuracy in all responsibilities. We handle customer invoicing, receive and post chargeback data, apply cash payments, and provide comprehensive reporting, to enable a painless month-end closing every time. Your sales force, along with every employee that we come into contact with, will receive individual attention and a personal touch. We are thrilled when our finance organization aids in eliminating any discrepancies in your bottom line.